Terms Of Service

Last updated: July 14, 2026

These Terms of Service govern the purchase of custom-built computers and related services from Ace Tech Computer (“Techtonic,” “we,” “us,” “our”), located at B3-5-6, Publika Shopping Gallery, Solaris Dutamas, 1, Jalan Dutamas 1, 50480 Wilayah Persekutuan Kuala Lumpur, Malaysia. By placing an order with us, you agree to these terms.

1. Quotations and Orders

All quotations are based on component availability and pricing at the time of quoting. Prices may change if components become unavailable or pricing shifts before your order is confirmed; we will notify you before proceeding. An order is confirmed once we receive your deposit.

2. Deposits and Payment

A 10% deposit is required to confirm your order and begin the build. The remaining balance is due on collection or before delivery. We do not begin sourcing components or assembly until the deposit is received.

3. Build Timeline

Most builds are completed within 3 to 5 business days of order confirmation, depending on component availability and build complexity. We will confirm your specific timeline at the time of quoting and notify you promptly of any delay.

4. Delivery and Collection

Completed builds may be collected from our Publika workshop or delivered within the Klang Valley. Delivery outside the Klang Valley is arranged on a case-by-case basis; contact us to discuss.

5. Warranty

Individual components carry their original manufacturer’s warranty, typically 1 to 3 years depending on the part. We separately warrant our own assembly workmanship — if a fault arises from how your machine was built rather than a component defect, we will repair it at no charge. Warranty does not cover damage from misuse, unauthorized modification, or normal wear.

6. Cancellations

Cancellations are handled on a case-by-case basis. If you need to cancel or modify an order after paying a deposit, contact us as soon as possible and we will work out the best resolution with you depending on how far the build has progressed and whether components have already been ordered on your behalf.

7. Limitation of Liability

To the extent permitted by Malaysian law, our liability for any claim relating to a purchase is limited to the amount paid for that build. We are not liable for indirect or consequential losses, including data loss — back up your data before sending any device to us for service.

8. Software and Licensing

Any third-party software installed at your request must be properly licensed by you. We are not responsible for licensing compliance of software you provide.

9. Governing Law

These terms are governed by the laws of Malaysia.

10. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact

Questions about these terms: sales@techtonic.com.my or via our contact page.